Staff at a low
Officers here are generally reasonable, and the visibility problem is sharper than at a camp. Two things the general staff guidance does not cover.
Two additions, not a replacement
The general staff guidance — who does what, how to ask, the
Officers here are reasonable
First,
Being seen talking to staff
Second, the visibility problem is sharper here than at a camp. Being seen in extended private conversation with an officer reads as informing, and the suspicion spreads faster than any correction. When you need to talk to staff about anything beyond a passing exchange, bring someone from your car. Not for protection — for a witness who can say what was and was not discussed.
Be pleasant, be brief, do it in the open.
How conflict actually happens
Serious violence at a low is rare. Fights are not. Here is the honest version, because the short version leaves you unprepared.
Hand the rest of this site to your family
You will not be able to look things up once you're inside. They can, and this is where: everything written for the one waiting — a twelve-part guide to mail, visiting, money, and your release date, plus their own FAQ and checklist. Alongside it, a guide to every facility with email alerts when visiting stops, the support group directory, calculators for your release math, and free answers when they have questions.
Send them the link before you report, not after they can't reach you.
These pages cover the general rules. Your situation has details they don't. Email me a question. Answers are free, and "you don't need to pay anyone for this" is my most common answer.
I answer in the order received, usually within a couple of days. I have a day job. If your situation genuinely needs more than an email, I take a limited number of consults, so say so and we'll work it out.
Somebody else just found out they got a low. Pass it on.